We aim to despatch your order the same business day (Monday to Friday) where orders are received prior to 08:00 (GMT). This service is subject to order volume, product availability, and weight and/or size restrictions on some products.
We do not process orders on Saturday, Sunday, or Rep. of Ireland Public Holidays.
Orders for large selections of fabric cut to order may take longer to process. For these orders, please allow 1-2 days for processing, plus standard delivery times depending on the final destination (see below).
|Zone||Country||Std Postage Delivery Days|
|A||Ireland||1 (next day)|
|B||Northern Ireland||1 (next day)|
|C||Great Britain||2-3 days|
|D||Europe - EU||3-5 days|
|E||Europe - NonEU||5-9 days|
|F||Rest of World||5-7 days|
It is important that you provide an email address so that we can contact you if we need to discuss delivery of your order.
We endeavour to keep postage costs to a minimum so will always choose the lightest materials we can when shipping your order, whilst still protecting your package so that it arrives at it's destination in perfect condition.
In most cases, the standard delivery charge shown at checkout will be sufficient. However, we do reserve the right to revise the postage cost on unusually bulky or heavy orders. In these rare cases we will contact you and advise you of any extra postage costs. You will then have the option to email us declining payment of the shipping cost and receive a full refund on your goods, or accept and pay the additional shipping cost. If you accept, we will raise a PayPal Invoice for the additional cost. Once we recieve payment of the shipping cost invoice, your order will be shipped.
If requested, we can register your order for an additional cost, to be advised. This may require you to sign for the parcel, so may not suit all customers.
We always get a certificate of posting when shipping your order.
In the unfortunate event that a parcel does not arrive by it's expected delivery time and you believe the parcel is missing, PLEASE contact us and we’ll do everything we can to resolve the issue.
Returns and Cancellation Policy on Purchases
If you are unhappy with your purchase you can return an item to us. Please return within 10 days of receipt. It must be in its original condition and returned to us at our address shown on the contact page. Please call us or email us to let us know that you are returning your item.
We also recommend that you receive a proof of posting or send it by recorded delivery. We cannot accept returns of fabric cut to your specific requirements. We will issue a full refund less the postage. Please note that you will be responsible for the costs of returning the items to us unless ,we delivered the item to you in error, or if the item is damaged or defective and therefore postage and packaging charges are refundable. If we have to collect an item for you we reserve the right to recover the costs of collection from you. This does not affect your statutory rights.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective, and we will discuss arrangements for rectifying the problem. We will refund the delivery charges incurred in returning the item to us (either via a personalised pre-paid envelope and return label, or by refunding your return postage costs). We check all items returned to us and if we cannot find a fault, we reserve the right to re-charge you for the item(s) and to recover any costs incurred in recovering it from you.